Here at Bunty we offer a 30 day no quibble returns policy. The item must be in new condition still and not damaged. If the original packaging has been removed for example to try on a harness but it doesn't fit then don't worry. We will happily exchange it still.
Please contact us before returning your item so you can get a free post label ensuring a safe and quick return of your product. Please note we only offer free post labels when an item is faulty or the wrong item has been sent out. If you have ordered in error or don't like the item then you would be liable for the shipping charges back.
If you are eligible for a full refund this will be put back on your card within 3-5 working days.
Damaged Deliveries
If your item has arrived damaged please do not remove the packaging and send photos of the damage to us.
Missing Items In Your Delivery
If there is an item missing from your order please contact us and provide your full delivery address so we can look into the matter.
Wrong Item Received
If you have received the wrong item please contact us with photos of the wrong item and we will look into the matter.
If The Product Develops A Fault
If a product you have bought develops a fault please contact us with details so we can look into this for you.
Personalization
If you have purchased a personalised product we ask that you ensure everything is spelt correctly and you are ordering the correct sized bed as we do not offer returns on any personalised products.
